New Resources on SilverSquareinc.com

We have compiled some of the most popular how-to and marketing information we have produced over the last year and added it to one simple resource page. If you haven’t had a chance to check it out yet, please do so and let us know how we can make it even better for you! Here are some samples of what you’ll find. We keep adding more each month!

Marketing Strategy

Online Marketing

Social Media

How to use Twitter in Sales

We talk a lot about how your marketing and sales must mesh together well. In fact, this month on the 25th, we have a workshop to help you align marketing and sales. Likewise, we talk a lot about Twitter (you can follow me @silversquare if you’re not already).  So, I thought it would only be appropriate to give you some tips on using Twitter for your sales effort. Here are some easy places to start thinking about how Twitter can help you sell.

  • Research. Yep, I love using Twitter for research. I use it for sales, personal, marketing, business advice. I use Twitter more often for research than I do google. The minimal effort of deciding if I want to read more (ah, the true beauty of 140 characters or less!) before hitting a link is great. The fact that just about everything is recent and relevant to what’s happening in the world right now is even better.
  • Industry news. I have admitted I am a news junkie, but Twitter makes it a lot easier to stay up on what trends are taking place in my industry, or a client’s industry I’m monitoring for them, or, an industry I’m trying to break in to. We all know knowledge is power. Take that power in small, relevant doses and who knows where you’ll go.
  • Best time to call. Oh yes. Once you start following people, you’ll learn where they are traveling, what time of the day they are most often on Twitter, i.e. what time they may be at their office in front of their computer, and if they will attend or be somewhere you can connect with them or share in an experience. Learn about your prospect, professionally and personally.
  • Job change. I recently learned of a friend’s super big job change from Twitter. It’s where they decided to put the news. I also see what other friends and clients are jumping around from place to place. I have worked with clients as they have moved from business to business, so keeping up on where they are and what new needs they may have is important.

I’m sure some of you can think of other ways you’re using Twitter in your sales process. Drop us a comment and let us learn from your greatness!

Being Funny on Twitter is Good

Raquel recently wrote a post about using humor in your marketing – especially your online marketing. That principle doesn’t just apply to your big campaigns. You can also inject humor into your bite-size marketing endeavors. Case in point: Twitter.

Earlier today, Indianapolis-based Twitter aficionado Kyle Lacy ( @kyleplacy ) wrote the following tweet:

Follow @claymabbitt : It is very rare to find an individual that can make you laugh through Twitter. This guy does it.

Do I make people laugh on Twitter? Well, I certainly think I’m pretty funny. Apparently Kyle does, and I imagine there are at least a few others out there. Is it the tweets about the songs playing in the bathroom where I work? The inappropriate things I say to my wife? Road rage? Maybe it’s just because I make a point of following very funny people and retweeting their best stuff.

Would Kyle have told people to follow me if I had never made him laugh? Well… hmm… maybe? I do also tweet about serious stuff in the online and social media spheres, which are areas most of Kyle’s audience probably cares about. But it certainly isn’t “very rare to find an individual” who does that. (Actually Twitter is crawling with us.) Kyle decided to endorse me because he thinks some of the stuff I’ve put out there on Twitter is funny.

That endorsement had a positive effect. My new followers have spiked in the last few hours. That’s more people who get to see me be funny on Twitter. While they’re chuckling, they also get to see my occasional tweets about upcoming Silver Square seminars and new resources we have available. Because I’ve made them laugh, they like me a little bit.  Because they like me, they’ll be more inclined to look for the value in the seminars and resources I’m talking about.

Does that mean everyone I’ve made laugh will become a paying customer? Not even close. My product or service still has to address some pain they have, be appealing, be in their price range, and fit dozens of other variables that go into a buying decision. But I have a bit of their attention, a bit of their interest, and a bit of their goodwill.

And that’s a good place to start.

Is Fear Behind The Marketing Plan?

I am reading a bit about fear, how it works both to give you a boost and to paralize your efforts. I personally really like to focus on the positive side of things, which would be that boost factor I just mentioned. Most of the material I have read talks about a more mental shift and the inner working behind the emotion of fear itself. I think this makes for an interesting read, however, I have always had the mental mindset of action erases fear. I’m sure I read this somewhere, or, maybe it’s even some major quote and I’m lacking some serious props to someone. Whatever the case (sorry John Doe), I personally know the phrase is true. Action erases fear.

Let’s take this a step further and talk about clarity mixed in with action. Have you ever tackled a project without really knowing what your end result is or why you’re doing it? How well did that go for you? Big results? I’m guessing it went neither well nor had anyone writing your digits down in a book. Now think of a project that had clear action to the plan. You knew step-by-step what happened, why it was happening, who was responsible for it and how it was going to work to get you big results. Did that go differently? Were you more successful? I think so.

This is how I relate to marketing plans. I have talked to many business owners who have never done or stuck with a marketing plan. Not every time, but lots of times, the root of this lack of activity has come down to fear. Fear of thinking big, fearful of putting something out there you must obtain, fear of taking big steps to propel your company forward. However, stir in a good marketing plan with actionable steps each month toward that big vision and you have much less anxiety, much less fear and much more success. It’s seriously ingenious how simple taking a big goal and working backward from it can make marketing, or any planning, very simple, obtainable and clear. What makes this even better is that with clarity comes a whole new emotion. Let me introduce you to Mr. Excited.

When most people know what they are suppose to do, with a clear path in place, they get super jazzed. I know this is true for me! Then, once you’re exicted about the work ahead, you get some momentum, because you’re ready to tackle it, step-by-step. Then, I dare say you begin to see results!

A well thought-out plan, along with a healthy dose of action, really does erase the fear. So go ahead and dream up that big vision. Just plan it out and tackle it one step at a time.

2010 is a Great Year for Using Humor in Marketing

I have been thinking about quite a few marketing ideas for a few clients who have marketing plans in the works, and I keep coming back to a common theme – humor. I am pretty sure right now, 2010, is one of they best years to have some humor with your marketing. At a minimum, it’s one of the best years to test how well the funny works with your audience. So why do you ask is 2010 one of the best years to have fun with your marketing? There are many great reasons, but this one’s the best:  It’s easy to test.

Social media often gets a bad wrap for things like… it’s time consuming, it’s always changing, there are too many mediums, I don’t know how to get started, etc. but in my opinion, it’s one of the best places to throw out new ideas and tactics and see if they stick. Think of 10 years ago, or let’s take five, even, and how quickly would you test out a new marketing campaign? How would you test ? People were a lot less willing to try multiple new marketing ideas in a given year. I think that mindset is gone, and hopefully gone for good.

Let’s discuss an idea I know a bit about. The Proust spoof we have been doing at Silver Square, launching with the new year, was a new marketing tactic for us. We came up with it to show and tell the great people in our network, whether they be clients, friends, family, family friends, peers, etc. and to also bring new people to our site. We can already tell this tactic is working. In 30 days, we know a spike comes each Tuesday, when our Proust appears on our blog, and typically visitors read three more additional posts. They come, they stay, they read, they get to know us. Exactly the point. Even more to the point we get a few people signing up for the blog, interacting with us, signing up for our newsletter… you see how this works? Had this marketing idea cost $10,000 to implement do you think we would have thrown it up there for kicks to see what happens? As the driver of this bus, I can tell you most definitely not. This idea is fun, is interesting, and brings about a personal side to our marketing mix.

Another way using the web makes testing for humor easy is that you can change it and make updates on the fly. Can you imagine how loud you would gasp if a promotion in a printed magazine went out with the wrong phone number or web address? Well, if you do that on a Facebook ad or on your LinkedIn status, you just go change it. Ta da. It doesn’t live forever wrong.

So your challenge for this week is to come up with some humor for your marketing. Have an extremely fun brainstoming session, have some of your employees play like your clients to make sure your humor is actually on target with your audience, and toss out some fun campaign ideas. Pick the best and decide which medium(s) you’ll post your greatness. How will you get people to your funny? Do you want them to interact? Do you want them to go to an event? Think through the idea, give it some legs and run with it. If it didn’t work, it cost you an enjoyable brainstorming session with your team, and a step further in learning about what works for your audience.

Try again. Measure, repeat.

The Pope has spoken, and he says you should blog

You probably think that headline is a joke, but it’s far from it. Mashable reported that Pope Benedict XVI has shared that the cultural shifts have come and it’s time to reach out in the social media world. The Pope himself has launch social media efforts and wants others to follow. Here is an expert from his original message:

“The spread of multimedia communications and its rich “menu of options” might make us think it sufficient simply to be present on the Web, or to see it only as a space to be filled. Yet priests can rightly be expected to be present in the world of digital communications as faithful witnesses to the Gospel, exercising their proper role as leaders of communities which increasingly express themselves with the different “voices” provided by the digital marketplace. Priests are thus challenged to proclaim the Gospel by employing the latest generation of audiovisual resources (images, videos, animated features, blogs, websites) which, alongside traditional means, can open up broad new vistas for dialogue, evangelization and catechesis.”

Social media is defintely here to stay. It can be a perfect outlet for your message, with one of the key phrases of the Pope’s message being:  “exercising their proper role as leaders of communities.” Use these wonderful outlets to see how you can speak to and engage your community. If you want more on this topic, I’ve listed a few other posts as reference:

Time Is Money… Money Is Time

I hear the phrase “time is money” often. Less often, I hear “money is time.” I’m beginning to think the latter is most important.

Many of us look back at 2009 and think, what WAS that? If you’re like me, the new year brought a really nice, clean slate that is a wonderful thing. Why we (or maybe I should speak for myself) needed January to arrive in order to get this feeling is something I’ll have to ask while laying on a couch, because I have yet to figure that out. What I do know is that I took the end of December and the first week of January (three weeks total) to just let myself decompress. I didn’t push myself to work over the holidays. I didn’t stress about work. I put off tackling those goals. I actually took a breather. I reflected on the last 12 months and came to some major conclusions. My biggest conclusion isn’t rocket science, but it is something we all tend to forget:  Wisely spend your money to buy back your time.

In my process to figure this out, I was able to answer “yes” to way too many questions. Questions like:

  • My important relationships were going down hill (sorry friends)
  • I felt overwhelmed way too often
  • I skipped meals to work in more stuff (ha, just kidding, I never skip meals)
  • I cannot stop thinking of work and the next thing
  • and if you ask my husband, the worst thing was:  I was getting moody! I tend to be evenly calm, but not toward the end of 2009.

Obviously money cannot buy everything, but it can buy you some time. We primarily work with business owners who, like me, possibly feel or felt some of those very same things. I challenge you to take three days and write down your activities (yeah, this will be annoying and painful, but trust me). On the fourth day, pull out your list of the past three days and give it a really good eye ball. Where are you putting time that isn’t well spent or isn’t touching the money in your business? Delegate it! Move it out. Outsource it. Find a way to manage it or create a process to make sure it’s created and maintained just at your precise desire, but move away from it. Use your money to buy back some time, focus on the bigger goals of your business or personal life, and wisely make choices that improve your personal quality of life… money is time.

How do I get people to read my blog?

We recently released a post about the significant traffic builder a blog can be, and, in our December newsletter (sent only to newsletter subscribers) we talked about creating the right kind of content for your audience. This begged the question from a few of you:  How do I get people to read my blog?

First, let me step back and say kudos to you for starting your blog. Keep it up! Now to get those readers… below are some tips for getting your work out and about. Give some a try and let me know how they work for you. I always like to hear real-world success stories! (or, the opposite of those stories; we all can learn from those!)

  • Make it a habit to update your status on Facebook and LinkedIn and wherever else you’re posting status updates to mention your blog. You can talk about that you’re writing your blog, put a link to the latest post, mention the headline and link to the rest, etc. Just keep it out there in front of people so they KNOW one actually exists.
  • Use Twitter to push your posts out on a daily basis. If you’ve been blogging for an extra long time, like us, then you have mounds of content you can push out on a regular basis. Use the archives! History has proven it’s relevance time and time again; don’t think because it’s older than a week it’s not good information to share.
  • Mention your blog on your business cards. Learn to bridge the gap between the real and virtual world and talk about your work when you’re talking to someone at networking events, grocery store lines, at your kid’s actvities. If it’s helpful, it won’t seem out of place. Figure out how to work it in.
  • Comment on other blogs (read: those blogs with lots of followers) and link to your post/blog as relevance to your comment. This is a proven tactic to get like-minded readers following you.
  • Get a little crafty on LinkedIn and join groups that want to know your info. Post your blog there and comment on other group posts. Share, share, share.
  • Be like us and post your blog front and center to your homepage. Visitor’s are sure to see your most recent posts and possibly keep coming back for more.

Get rolling on a few of these, be consistent and keep adding relevant and valuable content to your blog. You’re sure to get the readers you’re looking for.

My new favorite book… Getting Real

It’s time for Mr. Canfield to step down as my favorite book (The Success Principles). He has held the title crown for a couple years now, so it is time.

Getting Real by 37 Signals is a simple read, which is the point, as the book’s subtitle is:  The smarter, faster, easier way to build a successful web application. While this book does all that, it does more too. The smarter, simple, faster, easier way they approach web work has many lessons that can be placed in to your world. It’s also such a quick read, I’ll probably read and reread this one a few times.

It’s funny how things are applicable at different times in your life. I typically don’t pick up web books, but this is one of Clay’s top reads, so I wanted to read his top read. He’s a super sharp dude, so why wouldn’t I want to know what he knows? More than that, though, the book was great for me to read because it helps us work smarter as a team, and, I know a lot more about where he is coming from when we approach a web project. Just this week, a client wanted to have a few websites for their business. This could have been a very OK thing for that company, however, my main point, of course from the thoughts of this book, were that making three sites only lead to additional sites to MANAGE. Most clients don’t want to add to their work load on purpose, nor leave open an opportunity to cause error by forgetting to change information in one place but not in the other two. It was timely, and spot on advice for this situation.

There are many other lessons I’m sure I’ll share in future situations, but for now, take my advice and read this book. It’s more than simple advice for web work. It’s great advice for business.

The networking benefits of Twitter

We have talked about being behind if you’re not already constantly creating fresh content for your company and brand, but one area that’s often omitted from the social media conversation is the power of networking.

I had the pleasure of having lunch today with the executive director of the 4H Foundation (I forgot to tell her about my holly hobby easy bake oven explosion, that’s one good story) and I shared as much as one can in a lunch timeframe about the power of social media… for networking. By the end of lunch I think I had her convinced that one of her next steps is creating a ‘place’ for all of those long lost 4H friends to meet up and catch up… and thereby creating a pool of potential donors for her to reach out to.

Networking is a marketing function. It is! Don’t forget this in your marketing effort. As we teach in our twitter guide, social media puts networking on steroids. It’s a platform that allows you to leverage your time to connect with many, many people; moreso than you could face-to-face (especially on that geography factor!). That being said, it’s not enough to just talk, you must begin, join and share in conversations.  Go share!