How to Use Video in Your Marketing Mix

We added video to our marketing mix this year and we are happy to report it is doing it’s job as a solid marketing tactic for us. So much so that this week we have set aside a couple hours to really nail down a video strategy. Here are some things to consider for determining how to use video in your marketing mix.

  1. If you recall our post on the Social Media Landscape, you may remember that handy guide that lists out the top social media mediums and what they do best. YouTube had three green boxes, meaning it was a very good medium for customer communication, brand exposure and SEO.
  2. Have some fun! Video is by far one of the more easy ways to add some fun to your marketing. Our video of me doing 25 push ups is our most viewed video. That obviously has nothing to do with marketing and a lot to do with fun. Clay’s April 1st video still has people laughing and talking. Fun is good.
  3. Shoot for a “B”. When you’re starting out with a new medium, don’t set expectations that you’ll be perfect. Especially today and with video use. It’s totally acceptable to jump out of the gate with some less than professional production. Have a purpose and start your video. Accept that you will learn as you go.
  4. Do buy the basics. We have learned that a camera with a mic is probably necessary for what we want to do with video. In the beginning, we just bought a flip and started out. We have learned a Flip works pretty well for the basic stuff, but if you want to interview others like we do on our Intimate Invasions, you’ll want to have an external mic to help boost sound.
  5. Make friends, subscribe to others on YouTube and stay up on the new features YouTube has added to get the most out of your videos. This means checking in a few times a year at minimum, not that you have to commit to daily use. Just make sure you’re keeping up.

Website vs. Facebook Pages

We get this question a lot… why should I have a Facebook page when I have a website? Do I really need them both? Yes, yes you do.

Facebook gives you an extra reach you don’t get with your website. That is one of the most general but true elements of why you would want to have a Facebook page. People that connect with you on your Facebook pages have a reach to others that you just don’t. If you want to have that kind of reach, you need to be where all those people are.

Creating your Facebook page is easier than you think. One of the things Facebook does well, that has allowed them to have the reach that they do, is they make a good majority of the things you want to do on there easy, i.e. setting up your facebook page. As you can see from the page below, they take you step-by-step on how to set up your page, even how to start advertising to reach more people who like you.

Now that you have your page set up, invite and share your page with those in your personal profile. Make sure you let everyone know through your regular channels too, like your monthly newsletter or in your email signature. Go really crazy and launch an advertising campaign!

Need help on what to put on your Facebook page? Read this guide from Clay on What’s on Your Facebook Page or check out our social media strategy services.

Update Your Profile Picture Across Multiple Websites All At Once

I visited a social network this morning that I haven’t been to in almost three months. I wasn’t surprised to see that it still had an old picture of me on my profile. I thought I had updated my picture on all my social media networks a while ago, but this wasn’t a network that I go to a lot. It did get me curious, though, so I checked some of my other profiles. It turns out I only thought I updated all my online avatars with that new photo. More than half still had my old photo up.

Wouldn’t it be nice if I could update my photo in one place and have it updated everywhere? I think so, and the folks at Gravatar agree. They’ve created a central repository where you can upload photos of yourself.

Then any social network or other website that uses Gravatar doesn’t need to ask you to upload a photo. They can look at the email address you used to sign up and pull the image straight from Gravatar. So when you update your Gravatar photo, it automatically updates your photo on every site that uses Gravatar. Makes life a lot easier.

Who uses Gravatar?

I’d love to tell you that Facebook, Twitter, and LinkedIN all use the Gravatar protocol. They don’t. If you want to update your photo on these sites, you have to go to each one individually and upload an image.

Most of the action that Gravatar gets is on blogs like this one. That’s right. If you create a Gravatar account (it’s free) and leave a comment on this post, your picture will show up right next to your comment. It will also show up on comments you leave on thousands (if not tens of thousands) of other blogs.

What if you leave a comment and you don’t have a Gravatar? Nothing breaks. You’ll just have a non-descript gray icon that looks vaguely like a human being. I find that when I’m reading a blog post with a long list of comments, the ones with a unique image next to them tend to catch my eye.

Why doesn’t every site use Gravatar?

My first guess is that they want to allow you to be unique on their site. You might put a casual photo of yourself on Facebook and a more professional photo of yourself on LinkedIN. I prefer to have one photo that works in a professional or casual context, but maybe I’m in the minority.

Etiquette of the Twitter Follow

It’s an almost daily occurrence. I get a notice that someone has stopped following me on Twitter. I don’t recognize this person or organization that has decided they aren’t interested in my tweets any longer. I hadn’t even known they were following me until they stopped. My total number of followers (that all important number on which hardcore Twitter users hang their self-esteem) remains steady because some different person that I’ve never met or heard of has started following me… at least for a few days.

So what’s happening here? In all likelihood, these people are following me in the hopes that I will follow them back. From what I can tell they don’t care about hearing what I have to say or starting a conversation with me. But when Twitter was still a fledgling social media startup, it was customary to follow anyone who followed you. Some would say that reciprocal following is still the appropriate etiquette today.

Ultimately you will decide how you want to use your Twitter account, but you have some options when deciding how you want to dole out your Twitter follows. Spoiler alert: my recommendation is the third option mentioned below.

1.) Auto-follow

With this approach you reciprocally follow anyone who follows you. You can even set up third-party Twitter add ons that will take care of the following for you. Perhaps appropriate when Twitter was just starting out, I’m not a fan of auto-following these days. Not only do you get inundated with a stream of tweets from people you don’t know or care about, you’re also rewarding “Twitter spammers” who follow thousands upon thousands of accounts just to inflate their own number of followers. It’s not too melodramatic to say this practice is bad for the social economy of Twitter.

2.) Ignore New Followers

On the other end of the spectrum you can simply ignore any stranger who follows you out of the blue. That’s not to say you don’t follow anyone, but when you add a new follower it’s because you found them and are interested in what they have to say. It doesn’t matter who is following you. I personally feel like this devil-may-care attitude is a step above auto-following, but it certainly doesn’t leverage the power of a social media network like Twitter.

3.) Selectively Follow

When I learn someone new is following me on Twitter, I’ll usually check out their Twitter page. I’ll look at the quick bio and read some of their latest tweets. If I find value in what they are talking about, then I follow them. At the beginning of this post, I mentioned that new people follow me all the time that I don’t even know about. But there are a very intelligent few who don’t just hit the follow button and call it a day. They mention me in one of their tweets. Something like…

if you want a good web guy in indianapolis, you could do worse then @claymabbitt

When I see that tweet, of course I go check the sender out.

I think selectively following is hands down the best approach. The power of a strong social media network like Twitter is you can make connections and start a conversation with new people. You just have to be smart about it.

The Pope has spoken, and he says you should blog

You probably think that headline is a joke, but it’s far from it. Mashable reported that Pope Benedict XVI has shared that the cultural shifts have come and it’s time to reach out in the social media world. The Pope himself has launch social media efforts and wants others to follow. Here is an expert from his original message:

“The spread of multimedia communications and its rich “menu of options” might make us think it sufficient simply to be present on the Web, or to see it only as a space to be filled. Yet priests can rightly be expected to be present in the world of digital communications as faithful witnesses to the Gospel, exercising their proper role as leaders of communities which increasingly express themselves with the different “voices” provided by the digital marketplace. Priests are thus challenged to proclaim the Gospel by employing the latest generation of audiovisual resources (images, videos, animated features, blogs, websites) which, alongside traditional means, can open up broad new vistas for dialogue, evangelization and catechesis.”

Social media is defintely here to stay. It can be a perfect outlet for your message, with one of the key phrases of the Pope’s message being:  “exercising their proper role as leaders of communities.” Use these wonderful outlets to see how you can speak to and engage your community. If you want more on this topic, I’ve listed a few other posts as reference:

2009 Masters of Business Online was a success!

Jim Brown from EverEffect has outdone himself … again. The 2009 Masters of Business Online (#mbo09) was considered, by pretty much everyone I talked to, as a great success. You heard from some of the top ‘masters’ in the industry like Mark Hill as the keynoter (Collina Ventures), James Paden, Founder, Vibrant Solutions, Troy Burk, President of Right On Interactive, Jon Arnold, President of Tuitive, Kyle Lacy of Brandswag, Chris Rozzi, Usability Analyst, Apparatus, Chris Lucas from Formspring and Jeremy Dearringer, Co-Founder of Slingshot SEO.

I too had the pleasure of counting myself among these amazing online leaders and presented the Twitter Case for Business to a packed room. While Twitter’s growth has finally leveled off a bit, the desire to learn about it and from it continues to increase pace with curiosity. We handed out our Twitter Guide in our session and had a few people come up to me throughout the day asking for one.

Thanks to all of you who sent Tweets throughout the session – seems like the best sound bite came from Cassie Dull; her Tweet from my presentation:  People want to know you, the real story and the real results. Don’t be afraid to be personal on social media. @silversquare #mbo09. Thank you to MacksMind, AKA Mack Earnhart, for taking this photo below.

If you’re not already one of our monthly newsletter subscribers, please consider joining our list (check out a past issue here, 7 Ways to Use LinkedIn for Business). We have a 97% open rate, so you know we don’t spam and we give lots of value each month. It arrives the first Thursday of each month. November’s topic will either be a video on the Twitter Case for Business – my top 10 reasons to market with Twitter, or, a how-to article on building your social media marketing strategy. I haven’t decided which just yet. Join our list!

Raquel presenting the second version of her Twitter Case for Business at the 2009 Masters of Business Online. Photo by Mack Earnhart.

Raquel presenting the second version of her Twitter Case for Business at the 2009 Masters of Business Online. Photo by Mack Earnhart.

My Twitter Follow List

I’m speaking at the 2009 Masters of Business Online this Wednesday (and very honored to do so I might add, thanks Jim) and my topic of show and tell just happens to be Twitter. Whenever I’m giving presentations on Twitter, which has been a lot of late, I’m always asked… who do you follow? Why? So while this is by no means a list of who’s who, it is a list of some of the actual people I follow and a bit on why. Please help me expand my Twitter horizon and leave a comment about who you follow and why so we can all grow our knowledge base a little bit wider.

First, some of my news sources are:

  • @NPRnews because I listen to them in the car just about every day; this is a way to keep up another way
  • @NYT and @NYTSmallBiz I like their column writers and topics they cover; some aren’t relative to me, but I still share for the future small biz owner
  • @andrea_crawford at Inside Indiana Business for all the local stuff
  • @NicoleWTHR for the weather
  • @NYT_JenPreston because she passes around a different set of stuff I typically don’t read but have found interesting
  • INManufacturing to get the latest Indiana Manufacturing news
  • and there are some CNN reporters; I’m more of an NPR and NYT news junkie than CNN, but they are a close, close third

Some of my industry follows:

  • @jakprints because they are one of our printers and sometimes release deals
  • @marketingprofs because they are one of the best industry groups out there
  • @mashable because they are a great filter for keeping up with social media in general
  • @michaelgass because he’s an ad agency coach and passes around good insight
  • @kyleplacy because he’s one of the first people I knew from Indy on Twitter, thanks to Angela for the intro
  • @kevin_mcintosh becasue he’s a brilliant creative I met while working at Bates USA ages ago
  • @michaelreynolds because he’s another guy in the industry I respect
  • @claymabbitt because he’s funny, funny, funny and a great web guru

And finally there are just some random people because I either like them, like the brand, think they are funny or share good stuff:

  • @chipmaxwell because he’s all of the above
  • @60daystochange because it’s a book I’m part of creating and it’s amazing content everyone should know
  • @greencandy because it’s full of interesting money stuff
  • @petetheplanner because he is a brilliant money mind and funny too
  • @flor because I’m waiting on a super fantastic offer – like FREE
  • @starbucks because I like to watch a big guy do it
  • @tushin because he’s a friend and funny
  • @marketingveep because she must follow everyone in the universe because she always passes good stuff
  • @jack because he founded Twitter but still waiting on something brilliant from him
  • @powells because I WILL go to their store eventually. Pretty please. One of these days.

So that’s a very short list and I could add lots more, but these are the main ones that come to mind. Check them out and follow for a bit. You’re sure to expand your reach somewhere.

It’s Not All About Talk. It’s Actually About Listening.

They’re talking about you on Twitter. They’re talking about you on Facebook. They share an experience on a blog post. They use Flickr to post a gallery of photos from your event. It’s happening, and you need to listen.

So often marketing discussions lean toward what activity should be done next. What should be implemented? What tactics should launch next? What should we present this fall? How should we run our campaign for Q1? Sometimes, it’s simply better to listen.

As the marketing outlets available continue to grow at a remarkable pace, with albeit sometimes not as remarkable means, it gets overwhelming. I’ve noticed more often than not that our clients get caught up in what to do next. They read of the next new thing and they think and tell their marketing partner, we have to be here. Get us a plan for working this medium. Really, though, we need to put listening parallel to this push activity in order to really create value in our respective markets.

Step one in all marketing planning should include active listening. Monitor your brand, monitor your market’s activity and trends, monitor your competition, keep an ear to the ground on it all. There is so much value on understanding the needs in your market and then creating a specific plan, product or service to meeting those needs, that it rarely happens anymore. When Apple set out to create and market their iPod, they listened to the need in the market place. They knew there were people out there who wanted to have their 10,000 CDs with them to play on demand, but that they didn’t want to carry them around. They listened to the need and filled it.

We have to begin conditioning ourselves to recognize, account for an reach that need in each of our respective fields. Finding that need doesn’t happen from pushing your product and service more often or in a different way. It happens from listening.

Raquel Richardson to Present at Masters of Business Online

You have less than 50 days to meet and learn at the Masters of Business Online, 2009. This year’s speaker round-up includes yours truly (The Business Case for Twitter), along with some of Indianapolis’ top online leaders like Jim Brown from EverEffect, who also plays host to this annual event.

We want to see you there! As a special reader of our blog, we’re giving you the opportunity to attend at a discount. Enter code silver109 for a discounted ticket; attend for just $99! Visit here to RSVP right now.

Masters of Business Online

Decide what’s important. Decide if it’s personal.

The bigger the news in social mediaville, the grander the assumptions for what social media is and isn’t. For example, there was a recent reporting saying 40 percent of the tweets on Twitter were pointless. Pointless for what audience? Who decides?

When it comes to your social media activity, or any marketing activity for that matter, your audience decides what’s pointless, what’s important, what’s fun to know and what’s unnecessary. You learn by the activity, comments and links generated from your efforts. That’s the bottom line and that’s what’s important to know and understand out of this whole social media hairball. You have to figure out what marketing activity is right for your mix, and how and what those right mixes are in your strategy.

Here are two areas of advice to get you started right. You figure out these two things and the rest will flow.

  1. Decide what’s important. Take this opportunity to talk with your clients and prospects about what they would like to know about the area in which you are the expert. What is important for them to know? How can you help them filter all the information that’s out there and learn what they need the most? Now deliver the goods and keep asking regularly.
  2. Decide if it’s personal. What voice does your marketing deliver? Is it funny? Is it uber serious? Don’t be something you’re not and don’t make your company’s marketing message something it’s not. If social media is forcing anything at the marketing table, it’s authenticity.